Policies
**I really appreciate your support however, since I am the only person running Chronicle Customz after about ten tumbler orders, over the course of three weeks, they will be stated as "sold out". I will personally email you if there is any delay in your order. I'm very sorry for the inconvenience.**
Damages & issues:
Please contact me through my business email, [email protected], immediately after inspecting your item is defective, damaged, or you received the wrong item. I will evaluate the issue and fix it. Send legitimate proof of damage when emailing me.
Refunds:
Your order will qualify to be approved if I haven’t printed a shipping label or hasn’t already been shipped. If approved then you will be refunded with your original payment. Please note that this can take time to process through your bank/ credit card company & to be refunded.
Shipping Cost:
Shipping is included with every item you purchase. When you proceed to the check you will see your order is free of shipping.
Shipping Policy:
- The processing time of tumblers will take 2-4 weeks
- There is a use of priority & first class shipping which could take 2-6 business days to reach you
- Ash Trays depending on how many layers of resin used could take 2-8 days to process
- Shoe customs can take about 4-7 business days to order and 4-8 business days to be processed